Service Automation: Robots and the Future of Work: 2016

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Service Automation: Robots and the Future of Work: 2016The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader

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